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SmartStart Employment Screening

Rating 70
SmartStart Employment Screening review rating
Address: PO Box 61237 
Raleigh, North Carolina 
United States
Phone: 919-355-5053  
Email: sales@smartstartmail.com
Website: smartstartemploymentscreeninginc.com  

5Extended Profile

Number Of Employees: 65+
Annual Revenue: Confidential
In Business Since: 2008
NAPBS Member: No
About: SmartStart is a US based employment screening company with International reach. We have a customer service methodology that is unlike any other company. Every decision made within our organization revolves around client satisfaction.

SmartStart has embraced BackgroundCheckReviews.net and we will encourage all our clients to post reviews. We believe in transparency and we are confident that our clients will not want to leave once they experience our level of commitment toward their satisfaction.

   

Request Background Check QuoteAdd A Review For SmartStart Employment Screening

 

Reviews


 Background Check Reveiw Rating Customer Service Equals 10 Value Equals 10 Technology Equals 10
Quality Equals 10 Speed Equals 10 Ease To Use Equals 10
Effort To Please Equals 10    
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Justin Raprager is wonderful to work with. He is very professional, but accessible. He made the difficult aspects seem easy. The turnaround was great.

Anonymous
All reviews are verified by BackgroundCheckReviews.net for validity.


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Quality Equals 10 Speed Equals 10 Ease To Use Equals 10
Effort To Please Equals 10    
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Our organization has been thoroughly surprised and pleased with SmartStart. They have been professional yet managed to develop an amazing relationship with our staff. Their efforts to provide amazing service is evident and we truly have come to appreciate their approach to providing service in general.

This organization will go far and if they can maintain this level of service, no company will ever decide to leave. Including ours!

Anonymous
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I was really skeptical about this company. They are relatively unknown in the industry. We have used several companies in the past 5 years. Never being fully satisfied. The connection with our representatives was instant! They made us comfortable, they worked to understand our needs, and they created great solutions. We couldn't be happier. I truly feel that I have developed a real relationship with my representatives and I actually like dealing with them. They even bought me a baby shower gift! Excellent service, prices, and technology. Im SO pleased.

Anonymous
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Within a very short period of time, not only did SmartStart really improve the quality of service we've receive, I really feel like we made new friends. We love our account reps! You must try this company. They are the only ones we found that would allow us out of our contract if we were unhappy. Very nice! We won't be going anywhere.

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We are new clients to SmartStart for the past 30 days. We saw their reviews on this website and thought they were too good to be true, but we would be foolish not to investigate.

SmartStart made it very clear why they are so highly reviewed right from the beginning. Their sales approach is friendly, informative, and passive. They shared knowledge instead of bragging about their service.

Everything since then has been just as promised. I can not in good conscience give them anything less than perfect 10's. They have worked hard and solve every problem our company was experiencing with our employment screening program.

They are worth the call!

Anonymous
All reviews are verified by BackgroundCheckReviews.net for validity.


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A really great company to work with!

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Great company to work with. I have no complaints. They really are amazingly good. Their international service are incredible. They are by far faster than any company we have ever used.

Anonymous
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Perfection isn't always about being perfect. In the rare instances where issues occurred, SmartStart responded with amazing speed and success. I realize that problems can not always be avoided. SmartStart gets a perfect score from me because of how they deal with abnormal scenarios. I am really pleased and impressed.

Anonymous
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First of all, I did not go out seeking to leave my background check company a positive review. My account manager at SmartStart did approach me and requested that I leave feedback.

With that said, I feel compelled to take the time to participate because of what SmartStart has done for our organization. Standing in my shoes now looking on our previous program, things are fantastic.

In every manner that I thought couldn't be improved, SmartStart improved substantially. Turnaround time is faster, the quality of my package is better, and the customer service is terrific.

Since I have been with SmartStart, I still get calls weekly from other background check companies with better pricing. SmartStart's pricing is extremely competitive and fair. More importantly, SmartStart is worth the price for the benefits they provide.

Anonymous
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Quality Equals 10 Speed Equals 10 Ease To Use Equals 10
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SmartStart is a perfect 10. I'd give them more points if I could. They have exceeded my expectations. We recently switched to SmartStart from one of the top 3 largest companies in the industry. We really believed that sized mattered.

The first two weeks was really impressive. We figured it was because we were new and they put forth more effort. Once our account had simmered with their organization, and our account managers understood our needs inside and out, they just got better!

Our international verifications get done faster than ever. Our results are cleaner and easier to read and more thorough. After 3 months now, we are very pleased with SmartStart.

I found SmartStart on this website so I felt it was appropriate to praise them here also. If you are hesitant to make a switch, SmartStart is a great company. And, they offered a 90 day out of contract guarantee with a 10% discount on my last invoice if I was unhappy.

Anonymous
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This company has been great to work with. My main account contact is Jenny, and she is always super responsive. I feel like she takes ownership of our account and works really hard to make sure we are happy.

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I would highly recommend SmartStart to any organization looking for a quality background check provider. We have been very happy with the detailed reports, customer service, and turn-around time.

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I just started using SmartStart because of their reputation for quality and due diligence. My first order was a common name and it produced a record in a California court on the Nationwide database. SmartStart sent their researcher to investigate, they called the courts, and the relentlessly worked to get the information verified.California courts are notorious for being slow and unhelpful. Even after being told it would take 30 days to get get the file, they continued to work the case. Within 5 days, they obtained the information and determined the database was incorrect!They assisted the individual who had been previously denied employment (probably because of the database) and had it updated. These guys are AMAZING. I have never experienced such a level of commitment and service in my life. SmartStart really seems to care about producing the best results. While other companies are being sued for not verifying data, SmartStart has me at ease knowing they are committed to excellence.

Anonymous
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SmartStart has been extremely easy to work with. Their interface is very simple and their packaging system make it very easy to place complex orders with little effort. Their SMART system has nearly eliminated our data entry and allows us to put data entry in our applicants hands. The overall system is excellent!

Anonymous
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SmartStart has really improved our employment screening program. They have been professional yet friendly and I truly feel like they have our best interest at heart! Jennifer is always too pleasant to work with and the turnaround time is amazing. Thank you guys!

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Working with SmartStart on our background checks & E-Verify is such a pleasure. It is great to call and actually speak with someone rather than having to go thru a bunch of options. Justin and Amanda are both VERY knowlegable. Any time I have a questions they are prompt to get my answer.

Anonymous
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Quality Equals 10 Speed Equals 9 Ease To Use Equals 10
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SmartStart has been an impressive company to work with since we started using them 1 year ago. Our largest concern was their ability to handle our international business. We spoke with two of their existing international clients and received very good feedback.

Even before we signed on as a client, SmartStart put an impressive amount of effort into researching our international needs and validating their internal data to ensure our organisations were a good fit. It appeared they did a lot of research.

Once we started placing orders, the transition was a little bumpy, probably more by us getting used to a new system and process. Within the first 30 days, we had noticed a very good improvement in our turnaround time.

Most importantly, SmartStart's customer service is just hands down superior in every manner. They never said "No" when we asked for something, they've given us so many options (phone, email, chat) for client support, and they handle our queries from all time zones in an orderly and timely fashion.

When we first started with SmartStart, there were a few things we were unhappy about. For example, we wanted to be invoiced based on different company branches which was tracked through a cost code system. They initially could not deliver. By our second invoice, they had completely revamped their system to accommodate our needs.

That is truly what make SmartStart different. They are extremely good at finding solutions to our individual pains. I've given them the highest scores almost in all categories because I honestly believe they deliver a perfect service. It's not that problems don't ever arise, it's how they handle them!

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SmartStart is a great organization. I found the reviews hard to believe but they have bent over backwards to make a believer out of us. They included so many services that our former provider charged us for and they really are great to work with... I was working on a Sunday night to get a few things ready for Monday. I sent an email regarding a pending search and my designated representative actually responded! Employment verifications used to take 7 - 10 days with my former supplier and are being finished in 24 - 48 hours now.I am not one to easily give out perfect scores but my team legitimately has performed WAY beyond my expectations.

Anonymous
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SmartStart has been picture perfect to work with over the past year. Everything I have ever asked for they have accommodated. My representatives are extremely knowledgeable and helpful. There are very professional but are also easy going and extremely friendly so I feel I have a great working relationship with SmartStart. They are by far the best background check company I have ever worked with.

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Representatives are very efficient and helpful with everything. We could not be happier

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SmartStart has been a great company to work with and has proven superior in every facet of this business. The package they provide us is the most thorough package we've ever used because they made it cost effective to ensure our safety. A+ for value.

My representatives are always available... even when you would think they wouldn't be. Their virtual structure has enhanced our access to assistance to well beyond normal business hours... and nothing is outsourced to International regions. It's always my account contacts. A+ on Customer Service.

My previous company was very fast and SmartStart has proven to be equally as fast in most cases. Where they have exponentially improved our turnaround time was in the employment verification dept. Another A+ for making our life easy.

The only small penalty will be in the technology area. Although their system is very nice, there are a few "bells and whistles" we would have liked to see. Fortunately, they have actually added many of them and claim to intend to add the rest. No charge to me. Pretty impressive if it happens.

Overall... I love my BGC company.

Anonymous
All reviews are verified by BackgroundCheckReviews.net for validity.


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Our company has been working with SmartStart for a little over a year. We have been EXTREMELY pleased with our decision to switch. Our operations contact always seems to be available (even after hours), we have never had inaccurate results (even once when the information was disputed), and the speed is excellent.

They offer a paid and unpaid rush service that often gets me my results in less than a few hours. (For when I wait till the last minute to order bgc).

SmartStart has been very professional and I really like my contacts.

Anonymous
All reviews are verified by BackgroundCheckReviews.net for validity.


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SmartStart approached us 7 days ago for a review and we were very happy to provide one.

In the past 7 years we have used 4 different background check vendors. Most were very difficult to use but some were okay at best. I was beginning to think that my expectations were too high.

SmartStart has really come through for us. Substantial improvements in cost and turnaround time have solved a lot of our internal issues.

I have been very pleased with their services!

Anonymous
All reviews are verified by BackgroundCheckReviews.net for validity.


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We have been with SmartStart since August 2010 and have been very pleased with their service. They do approach service with the utmost care and concern. In the rare instances that there is a hiccup in the background check process, they usually have it resolved before I ever complain. Furthermore, they inform me of any issues before they become issues. They really keep me as involved as I desire.

Their pricing is also exceptional although since I have started using them we have had several other quotes that are less than what SmartStart is charging. We have decided that the savings is not worth losing the quality and service this organization offers us.

Overall there are no Cons that I can offer. I did have a complaint about their online system and they actually made acceptable changes in less than 24 hours for me. That was very impressive!

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When SmartStart asked us to leave feedback, we were happy to say yes! They have totally turned around our employment screening program. Our costs are lower, our turnaround times are 100 times better, and they are so nice to work with. This is a GREAT company.

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What an amazing company to work with.

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SmartStart is a very impressive company. I tried to be objective with the grading but the fact was that they couldn't do any better by my standards.

The company I was formerly using was good but the SmartStart sales pitch was too good to be true.

What impresses me most is their turnaround time for employment verification and the value of their package. Keep up the good work!

Anonymous
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  SmartStart Employment Screening Remarks:
Thank you for the kind words. We strive to keep our customer satisfaction rating at 100%!

   

 

 

 

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