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First Advantage

Rating 43
First Advantage review rating
Address: 100 Carillon Parkway 

St. Petersburg, Florida 33716
United States
Phone: 866-400-3238  
Email: Randy.Eging@fadv.com
Website: www.FADV.com  

5Extended Profile

Number Of Employees:
Annual Revenue:
In Business Since:
NAPBS Member: No
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Reviews


 Background Check Reveiw Rating Customer Service Equals 0 Value Equals 0 Technology Equals 0
Quality Equals 0 Speed Equals 0 Ease To Use Equals 0
Effort To Please Equals 0    
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I am at the other end here - Not a business but a freelance contractor who is being "Background Checked" by FADV.
Quite frankly, I find their whole process painful and ridiculous and totally irrelevant to the "Freelance Contractor Role" for which I am being background checked for.
eg: Which school did I go to 30 years ago? It's never mattered in 30 years of working and I am now a Windows Solution Architect - Not exactly been a career stopper.
Their consent form - "Data is held in accordance with UK Data Protection Act 1998"..... At the bottom "Your data may be stored in a country where the level of data protection is not guaranteed.... Please sign below".

Here in the UK there are very real and grave concerns about our personal private data being either misused or handled insecurely. As a person involved with sensitive contractual work from time to time, I have grave concerns releasing some of my information for storage outside of the UK. My concerns, when voiced, go unnoticed and I just seem to get a standard email asking for the information again.

Suffice to say, I have resorted to giving absolute minimum information.

In this particular case, they are reviewing me for the second time (I still haven't changed the school I went to some 30 years ago....Tho I wish I could!) and this time, the client came to me due to previous good work - I am already a known quantity and have proved myself.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 0 Value Equals 0 Technology Equals 0
Quality Equals 0 Speed Equals 0 Ease To Use Equals 0
Effort To Please Equals 0    
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When applying to help with a little league for my son, the report comes back with Child sex offender from 1801 and for another state. Not the same social security number, not the same birthday, not the same photo, nothing about this person other then the name (with might I add middle initial different. Never lived in that state,the offender is 20 years younger then me, yet they reported it as me because apparently it is a common name, so too bad for me. Really? How irresponsible is this? Now people think I am this guy who by the way is half way across the country and currently compliant with his sex offender registry according to that states website. Seriously, get your facts strait or do not report them. Information like this can harm my work.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 6 Value Equals 7 Technology Equals 8
Quality Equals 8 Speed Equals 7 Ease To Use Equals 6
Effort To Please Equals 3    
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Anonymous
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 Background Check Reveiw Rating Customer Service Equals 5 Value Equals 6 Technology Equals 8
Quality Equals 8 Speed Equals 8 Ease To Use Equals 6
Effort To Please Equals 7    
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My biggest complaint about this company is that it takes forever to get issues resolved. When everything is working properly, things are fine. But, if I need any assistance with billing, passwords, explanations on reports, etc. it takes days sometimes weeks for resolution.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 5 Value Equals 7 Technology Equals 8
Quality Equals 8 Speed Equals 9 Ease To Use Equals 6
Effort To Please Equals 7    
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Pros: Fast results, get a lot of criminal records, easy to place orders.

Cons: Customer service usually doesn't know what they are talking about, the price seems high. We started getting quotes recently and found much better pricing but haven't had the time to switch yet.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 6 Value Equals 7 Technology Equals 8
Quality Equals 8 Speed Equals 8 Ease To Use Equals 7
Effort To Please Equals 6    
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We have been with First Advantage for several years. They have acquired lots of companies and been bought/sold/merged several times. Every time this happens it seems like we have issues with our service. I know at one point it was taking like a week to get any verifications back. Now that they have merged with another company I am just bracing for problems to ensue.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 6 Value Equals 7 Technology Equals 9
Quality Equals 9 Speed Equals 9 Ease To Use Equals 7
Effort To Please Equals 7    
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Customer Service: We have gone through a number of CSC's in the past 3 years. They have a terrible turnover problem. We do get results back quickly and they seem to be accurate. For the excessive calls and quotes we get from competitors, it appears that FADV is "nickle and dime-ing" us! We've had invoicing problems and their accounting department is terrible to have to speak to. As soon as our contract expires, we will try a more highly rated company.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 5 Value Equals 7 Technology Equals 8
Quality Equals 9 Speed Equals 8 Ease To Use Equals 5
Effort To Please Equals 7    
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I guess I feel compelled to leave a review as I read others reviews. In short, FADVs globalization is killing what was once a strong organization. It has been over 3 months we've experienced issues without resolution. Very unhappy.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 9 Value Equals 8 Technology Equals 10
Quality Equals 9 Speed Equals 9 Ease To Use Equals 10
Effort To Please Equals 9    
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Although we don't have a very large volume we have been very pleased with FirstAdvantage. We rarely have a reason to call for service. The do seem more expensive that many quotes we've received as of late, but we are very happy with the actual product.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 3 Value Equals 7 Technology Equals 7
Quality Equals 7 Speed Equals 9 Ease To Use Equals 3
Effort To Please Equals 4    
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I used to love First Advantage, and I hope they read this review, because they are spiraling out of control. We recently switched to a top rated provider on this site and have been amazed at how much better they are at everything.

My biggest complaint was their outsourcing of the customer service to India. What a nightmare to get help. Everything fell apart.

Anonymous
All reviews are verified by BackgroundCheckReviews.net for validity.


 Background Check Reveiw Rating Customer Service Equals 8 Value Equals 6 Technology Equals 9
Quality Equals 9 Speed Equals 7 Ease To Use Equals 8
Effort To Please Equals 8    
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We have been generally happy with FA. We had some issues getting our reports back in a timely fashion about a year ago, but it seems like they have fixed whatever problems they were having. Anytime we have a problem they seem eager to try to fix it.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 9 Value Equals 8 Technology Equals 9
Quality Equals 9 Speed Equals 9 Ease To Use Equals 7
Effort To Please Equals 9    
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First Advantage has had some issues over the years but I rarely find a reason to call for customer service and I have been very happy with the service I received. Their prices may not be the best but they offer great packages and their speed is usually pretty decent.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 5 Value Equals 7 Technology Equals 7
Quality Equals 7 Speed Equals 8 Ease To Use Equals 6
Effort To Please Equals 7    
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First Advantage has been ok to work with. My biggest complaint is that sometimes when I call into customer service it seems like the person doesn't really understand what I need or what I am talking about. They seem willing to help, but maybe not qualified.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 3 Value Equals 5 Technology Equals 7
Quality Equals 8 Speed Equals 6 Ease To Use Equals 2
Effort To Please Equals 4    
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I don't know where to start with this company. They have become so big they can't see their feet!! My CSC doesn't have the authority to fix anything and it takes for every for client services to respond to anything. I can't stand getting client services when their India offices are picking up the phones. Then I didn't get an invoice for months and after months of calling, someone finally calls to threaten to shut off our account.

I love this site, it should really help companies weed through the poor performing organizations.

Anonymous
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