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ADP Screening and Selection Services

Rating 51
ADP Screening and Selection Services review rating
Address: 301 Remington St 

Fort Collins, Colorado 
United States
Phone: 970-484-7722  
Email: casey.wunder@adp.com
Website: www.adp.com  

5Extended Profile

Number Of Employees:
Annual Revenue:
In Business Since:
NAPBS Member: No
About:
   

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Reviews


 Background Check Reveiw Rating Customer Service Equals 6 Value Equals 6 Technology Equals 8
Quality Equals 6 Speed Equals 6 Ease To Use Equals 7
Effort To Please Equals 3    
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So we used ADP's payroll and accounting services for years and were extremely happy. About a year ago we decided to try their background check services because we were unhappy with our previous provider. ADP was actually worse. Apparently, they outsource their background checks to another company (who was not that good) and they have little or no ability to service our needs. Everytime we called for assistance, they would have to call the company they were using. They could never provide us with an immediate answer. They had little knowledge of FCRA compliance even though the boast it on their website. Don't get caught up in ADP's sales pitch. It's a good one but the quality of your background check program will suffer.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 2 Value Equals 9 Technology Equals 9
Quality Equals 6 Speed Equals 8 Ease To Use Equals 9
Effort To Please Equals 6    
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Missed Records, very slow, unresponsive, but their sales program is great.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 8 Value Equals 8 Technology Equals 8
Quality Equals 8 Speed Equals 8 Ease To Use Equals 8
Effort To Please Equals 8    
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Our on-boarding was a nightmare but since then, everything has been pretty mediocre. Their service is good overall but when there are delays, they don't ever seem to really do anything to improve or fix them.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 9 Value Equals 8 Technology Equals 10
Quality Equals 9 Speed Equals 9 Ease To Use Equals 8
Effort To Please Equals 8    
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I've really enjoyed using ADP. We only place about 20 per year but we've never had a problem.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 7 Value Equals 9 Technology Equals 9
Quality Equals 9 Speed Equals 9 Ease To Use Equals 7
Effort To Please Equals 7    
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Everything seems to be great but the service. I rarely have to call in so it doesn't bother me, but when I do call, nobody seems to know how to help me.

Anonymous
All reviews are verified by BackgroundCheckReviews.net for validity.


 Background Check Reveiw Rating Customer Service Equals 6 Value Equals 8 Technology Equals 8
Quality Equals 6 Speed Equals 7 Ease To Use Equals 6
Effort To Please Equals 6    
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We've been using ADP for years with their payroll and we're approached about 6 months ago for employment screening services.

After 6 months of using them, I can safely say they should stick to payroll. The switched us to some nationwide database. When we finally figured it out, they corrected it but at what cost?

They are very slow and unresponsive when I need their assistance. Our integration was a nightmare. I have nothing but regrets with this choice.

Their price was slightly better but I think that is only because they wanted to switch from my old provider and I showed them what I was paying.

I so hoped they would be better than my previous provider and I figured they would because their payroll system was so great. I guess that's what I get for hiring accountants to do my background checks.

Anonymous
All reviews are verified by BackgroundCheckReviews.net for validity.


 Background Check Reveiw Rating Customer Service Equals 8 Value Equals 8 Technology Equals 8
Quality Equals 8 Speed Equals 7 Ease To Use Equals 8
Effort To Please Equals 6    
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I've had similar experiences with ADP as the other reviews. Once they had me signed on they forgot about me. My company processes thousands of checks per year. They just didn't live up to their promises. It seems to be a theme amongst these really big public providers.

Anonymous
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 Background Check Reveiw Rating Customer Service Equals 8 Value Equals 9 Technology Equals 6
Quality Equals 9 Speed Equals 9 Ease To Use Equals 5
Effort To Please Equals 9    
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We are in the middle of switching to ADP right now. It is a nightmare. But, everything else seems to be going well. Im sure once the switch is done, everything will smooth out.

Anonymous
All reviews are verified by BackgroundCheckReviews.net for validity.


 Background Check Reveiw Rating Customer Service Equals 6 Value Equals 6 Technology Equals 6
Quality Equals 6 Speed Equals 6 Ease To Use Equals 6
Effort To Please Equals 1    
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I wish there were more places to complain. Missed records, bad customer service, incorrect invoicing..... furious.

Anonymous
All reviews are verified by BackgroundCheckReviews.net for validity.


 Background Check Reveiw Rating Customer Service Equals 7 Value Equals 9 Technology Equals 9
Quality Equals 6 Speed Equals 9 Ease To Use Equals 7
Effort To Please Equals 8    
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We started using this company for payroll and other services and they packaged their background check services. They are very large and can be difficult to work with. We do not have a very large company (less than 200 employees) so I think we are often forgotten about now that they have our business.

Every now and then we get a representative that really helps us when we need it.

Also, they initially pushed a substandard background check product and didn't seem to understand the industry. Unfortunately, their price won the day with our company.

Anonymous
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